Industry: Human Resources / Recruitment / Staffing Services
Functional Area: Project Management / Site Engineers
Role Category: Quality
Role: Any Other
Employment Type: permanent, Full Time, day
Position: Head-Technical Services & QC
Age: Above 40 Years
Education: B. Tech/B.E in Civil
Preferred Company Background: Construction Chemicals, Geo Synthetics, and Road Construction
Experience: 10 + yrs of experience in road works, quality control, technical support.
· Sound product knowledge
· Strong Business orientation
· Ability to work with Lab on new
· Product development.
· Good communication skills-Fluency in local language
· Proficiency with Ms Office particularly
· Power point and Excel
· Assertive personality
· Strong leadership and team building skills
· Good interpersonal skills
· Stakeholder influencing
· Crisis Management
Lead the Techno Commercial initiatives to enable the Annual Business Plan through a structured BSC.
Prepare /amend /update /review SOPs of all processes to execute TS & QC activities within set timelines of BSC.
Conducts daily tracking of ‘Site Progress’ and ‘Site Quality’- Constantly tracks site information on product usage and application and undertakes proactive action to solve customer complaints within agreed timelines. Daily Management activities of TS execution at new sites and ensures complete documentation as applicable
Technical development for TS team by developing & implementing cost effective training for territory manpower needs & create pool of Field Technicians on contractual norms as per policy. Management of Lead Generation & conversion & close analysis of Field technician’s management.
Makes presentations to Govt. agencies / Policy makers for promotion of the existing product & technology, new applications, new products & technologies & reinforcement of our value propositions.
Ownership of the Customer Complaint Management Process. Ensure the root cause analysis & customer redressal for enhancing customer satisfaction levels.
All works to be recorded, co-ordinate, approved through the ERP system installed in the organization.
Collaboratively develop technical specs, rate analysis, comparative statement for achieving DPR inclusion targets set for central agencies, state agencies, DPR consultants, IRC bodies.
Collaborate with PD to successfully conduct field trials & commercialization initiatives for new product development required for different and challenging sites with varying climatic conditions and R & D projects being implemented in the company.
Ensure 100% supply of CM as per RCMD, compliance of 100% of pre & post RCMD. Contribute to the development in areas of RCMD compliance, quality checks.
Ensure routine testing of RM & FG to enable error free product release from the manufacturing plant.
Maintains lab equipment and minimizes breakage.
Ensures BIS (Bureau of Indian Standards) certification of relevant products by fulfilling statutory compliances & all products to be aligned to national/international/tailor made specifications
Obtains necessary third party testing certifications as and when required within the system.
Key Internal Interfaces
· S&M, TS, QC Team
· DSM/National Business Head
· HR & Admin
Key External Interfaces
· PWD – Commissioners/ Chief Engineer
· CRRI / Technical Institutes
· Key Contractors
· Village opinion leaders