Industry: BPO / Call Center
Functional Area: Sales / Business Development / Client Servicing
Employment Type: permanent, Full Time, day
1. Only graduates.
2. Minimum 1 year experience in “voice process”.
3. Males / females both can apply.
4. Should be flexible to work in 24/7 environment.
5. Excellent communication skills.
6. Good customer service skills & should display good analytical abilities.
7. Only “bpo” voice process exp. shall be preferred.
8. Provide splendid customer services to customers in a friendly and
courteous manner at all times.
9. Have sufficient knowledge about the products and services and
respond to all inquiries accordingly.
10. Improve the customers experience with the client services by
ensuring that the customer’s issues are attended promptly and all their
concerns are resolved immediately.
11. Ensure that all the company policies and procedures, code of
conduct and regulatory guidelines are strictly complied to while
servicing the customers.
12. Suggest effective ways through which the client can promote its
products and services and increase customer satisfaction.
13. Ensure that customer’s confidential information is properly
protected and only used for official purposes.
14. 6 days working, no – cab & no – meals.
15. Rotational shifts & roistered week – offs.
16. 9hrs staffing – 8hrs login.
UG: Graduation & exp. in same